FAQs

  • WHAT IS URL CLOUD BACKUP?

    URL Cloud Backup is a very simple and powerful online backup solution.

    You choose which folders you want to backup, and URL Cloud Backup will upload your files and protect the contents of those folders – it keeps a mirrored copy of your files securely online so that you can retrieve them at any time if they are lost or damaged. Files that are selected for backup are stored securely with URL Cloud and can be accessed and restored through the web portal or restored using our Restore Software.

    As URL Cloud Backup just makes a copy of the selected files from your machine to the cloud there is no additional space used on your hard drive.
    The Desktop Software installer will take you step by step through setting up your backups – it’s so easy to configure…just follow the on-screen instructions.

    URL Cloud keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original. URL Cloud also keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion.

  • How Secure or Safe is URL CLOUD?

    Data stored on your URL Cloud account is held on multiple storage servers at our data centers in the UK ensuring your data is fully protected.Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

    Files stored on our servers are encrypted, using military grade, AES-256 encryption, so in the very unlikely event that someone compromised our data storage and stole any data it would be meaningless. This storage encryption is processed by our web service on receipt of the file, rather than by the Desktop Sync Software on your PC to allow you to be able to, e.g. view files through the web portal, to download the unencrypted files directly from the web portal etc.

    User’s data can only be accessed by being logged in as the user, except where it is shared publicly when it is visible to everyone through the sharing portal.We have strict processes in place to ensure that the team cannot access customer data stored on URL Cloud .We can close a URL Cloud account if the customer violates copyright regulations by publicly sharing data that they do not own, but data stored privately on URL Cloud is private

  • Where Is My Data Stored??

    URL Cloud data centers are all based in the UK.

    We have multiple low-latency/high-bandwidth links which allow customers around the world to transfer their data at high speeds wherever they are in the world.

  • Are there any limits on Bandwidth Usage or transfer speeds ?

    No – there are no limits on how much bandwidth you can use each month.Nor are there limits on the speed of your transfers beyond the natural limits of technology – our data centers have super fast connections. Unlike some other providers we don’t punish you for making use of our service by throttling your bandwidth just because you store a lot.

  • Which Operating Systems are supported?

    The URL Cloud client is supported on multiple operating systems -
    Windows
    - Windows XP and above
    - Windows Server 2003-2008

    Mac
    - Mac OS X 10.6.8 and above

  • Can I Use My Mobile Device to Access URL Cloud?

    You can access your URL Cloud using our free apps!
    The following devices are supported:
    - IOS – iPhone and iPad (OS 4.3 or later required) – UK App Store
    - Android – 2.4 or later required – UK Android Market Place
    - Windows 8 – Windows 8 computers and tablets

  • What are the Basic Requirements for setting Up a URL Cloud?

    URL Cloud requirements for Windows and Mac are as follows:

    Windows
    - 2003 or later (XP, Vista, 7 and 8), and Server 2003-2008.
    - 1 GHz Intel or equivalent CPU
    - 512 MB of RAM
    - Broadband Internet Connection
    - Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome
    - The latest versions of Java and Flash

    Mac
    - OS X 10.6.8 or later
    - 1 GHz Intel or equivalent CPU
    - 512 MB of RAM
    - Broadband Internet Connection
    - Firefox 2.0 or higher/Google Chrome/Safari
    - The latest versions of Java and Flash

    Unfortunately URL Cloud is not supported on Linux.

  • What is De-Duplication?

    URL Cloud gives each file a hash which is essentially its own fingerprint.

    When you select a file or folder to backup the software searches for files which have the same fingerprint or hash, and if it already exists on our servers, it will copy the file instead of getting the URL Cloud software to upload the file again.

    Even after you have deleted files and folders, they remain on our servers for 30 days, and after this time are permanently removed.

    Using this technology (de-duplication) we prevent customers having to upload entire files and folders they may have previously uploaded to our servers.

  • Can I Stream My Videos?

    With your URL Cloud account, you can stream video media files through your web portal or mobile applications.

    Please note that URL Cloud will only stream videos that are under 1.5GB, and with no DRM.

    The following video types are supported: .MOV, .WMV, .MPG, .3GP, .AVI, .MP4, .M4V, .MKV, .OGM, .FLV, .ASF. Simply open the file in the web browser or mobile app and start the streaming!

  • Can I Backup My Entire Drive?

    URL Cloud is not designed to backup system or program files, only your personal documents and data. The software automatically selects default folders during the initial setup however you can always modify the backup selection at any time.

    Both the operating system and the programs running on it must be reinstalled in the event of a hardware failure and therefore backing up these have very little value in such an event. In such a case you should reinstall your operating system from the discs provided by your manufacturer, and then restore your files from our servers.

  • CAN I BACKUP MY EMAILS?

    Most email clients store the emails in a file or folder. For Outlook you will need to backup the local .PST file(s).

    If you know where this is you can simply add the folder to your backup selection.

    You will need to ensure you are using the most recent version of the client and that it is set to scheduled, not real time, backup.

  • CAN I RUN URL CLOUD ON A SERVER?

    URL Cloud can be used to backup your data files on server. URL Cloud is compatible with:
    1. Windows Server 2003-2008
    2. Mac 10.6.8 and above

    Please note: URL Cloud is not a service but an application, and requires a user to be logged into the server whilst URL Cloud is running.

  • CAN I BACKUP MY EXCHANGE OR SQL SERVER?

    As Exchange and SQL are live databases, our VSS service used with our software is not compatible to backup these types of databases.

    We do not support backup of any live databases (Exchange, SQL, SAGE, etc). We hope to rectify this in a future release.

    For now, if you wish to backup an Exchange or SQL server, we suggest exporting a static file (shadow copy of your database) to a folder, and select this folder for backup. This is a manual process and will require the static file to be copied to the folder if changes are made to the server.

  • WHICH FILES SHOULDN’T BE BACKED UP?

    The URL Cloud Backup product gives you the option to backup an unlimited amount of files on the cloud. All of your important office documents, images, music, videos etc. can be kept safe in their original folder on the cloud.

    However storing every file from your computer to the cloud is not a good idea. This is because many of the files on your computer are specific to that installation, and will not work if they are placed on another machine. Adding unnecessary files to your backup set will also increase the time it takes to upload your files to the cloud and in some cases will stop the files uploading that you wish to upload.

    Below we have written a list of the things you should not backup to the cloud.

    Temporary Files
    Computers contain folders which store temporary files. These files could be from websites, programs, unsaved office documents etc. The contents of the temporary folder on your computer will constantly modify, with many files being created, updated, and deleted. The problem with backing up this folder is that it will be scanned by URL Cloud, and will mark many files for uploading/updating on each scan. This will greatly increase the total time it takes for you to upload your files to the cloud and the temporary files are essentially inconsequential.

    Windows and Mac files
    Each Operating System contains their own set of essential system files and folders. As with the temp folder, many items in the operating system folder will also change and we be uploaded frequently. To reduce the time it takes to upload content we would suggest not backing up OS files.

    Backups using 3rd Party Applications
    For example, Mac users have the ability to backup their entire hard drive using Time Machine. However due to the content being backed up using such system files, URL Cloud does not support the backup or storage of other 3rd party backups as they may contain system folders and files.

    Program Files
    When the software is installed files are placed in other areas of the computer and some other system files will be edited. We suggest that you do not back up program folders and instead back up the install files or folders.
    We suggest making sure the following files on Windows and Mac are not backed up:

    Windows
    1. “C:\Windows” folder
    2. “C:\Program Files” or “C:\Program Files (x86)”
    3. “C:\Users” or “C:\Documents and Settings” (you can select folders within the User accounts such as My Documents, My Videos, My Pictures, My Music, Favorites etc)
    4. “C:\Users\{username}\AppData”
    5. System settings
    6. System files
    7. “C:\Users\{username}\Ntuser.dat”
    8. Live databases (exchange or SQL)
    9. Your entire hard drive
    10. Backups using other 3rd party applications
    11. Websites

    Mac
    1. The entire “/User/” folder (you can select folders within the User accounts such as Documents, Videos, Pictures, Music etc.)
    2. The entire “/Library/” folder
    3. Applications Folder
    4. Utilities Folder
    5. Downloads Folder
    6. Public Folder
    7. Trash
    8. Time Machine
    9. Websites

    Highlights

  • Military grade AES-256 encryption
  • Multiple encrypted copies kept on cloud
  • SSL based data transfer security
  • Deleted files kept for 30 days to restore
  • Previous 30 versions of files kept to revert changes
  • No technical skills required
  • 24/7 Monitoring of our Cloud Servers
  • Compatible to Windows / Mac
  • Access from Web, Tablet, Mobile
  • Mobile Apps for Android, iPhone, Blackberry
  • An ISO 9001:2008 Certified Company
  • Read More

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